Shipping Policy

Shipping Destinations

• We ship to addresses within the United States only, including all 50 states, Puerto Rico, and US territories.
• International shipping is not available at this time. Orders with non-US shipping addresses will be canceled, and payments will not be processed.

Shipping Methods

• All orders are shipped via the United States Postal Service (USPS) for reliable and cost-effective delivery.
• We offer standard shipping options, including USPS First-Class Mail for lightweight packages and USPS Priority Mail for faster delivery on larger orders.
• During checkout, you'll see available shipping options based on your order weight and destination.

Order Processing and Delivery Times

• Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding US holidays.
• Delivery Time:
  • USPS First-Class Mail: 3-5 business days.
  • USPS Priority Mail: 1-3 business days.
• Total estimated time from order placement to delivery: 4-8 business days, depending on your location and selected method. Please note that delays may occur due to high volume, weather, or carrier issues—we appreciate your patience.
• We ship from our warehouse in California, so delivery times may vary by region (e.g., faster to West Coast addresses).

Shipping Costs

• Shipping rates are calculated at checkout based on package weight, dimensions, and destination.
• Standard rates start at $5.99 for First-Class Mail and $8.99 for Priority Mail.
• Free shipping is available on orders over $200 (US addresses only).
• All costs are in USD and include basic packaging and handling.

Tracking Your Order

• Once your order ships, you'll receive a confirmation email with a USPS tracking number.
• Track your package directly on the USPS website (usps.com) or through the link in your email.
• If you don't receive tracking information within 3 business days, contact us at support@nextgenpeps.com.

Refunds, Returns, and Cancellations

• No Refunds or Returns: Due to the nature of our research materials, we do not offer refunds, returns, or exchanges. All sales are final.
• Order Cancellations: You may request to cancel an order before it ships by emailing us immediately. If the order has already shipped, cancellation is not possible.
• Damaged or Lost Packages: In rare cases of damage or loss, please contact us within 7 days of expected delivery with photos and details. We may offer a replacement at our discretion, subject to investigation with USPS.
• Address Errors: Ensure your shipping address is accurate during checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.
• 24-Hour Cancellation & Refund Policy: You may request a full cancellation and refund within 24 hours of placing your order. If the order has already started fulfillment, this may not be offered. Contact us at support@nextgenpeps.com to submit your request.

Important Notes

• Materials are shipped discreetly in plain packaging for privacy.
• Customs or duties do not apply to US domestic shipments.
• For any shipping-related questions, reach out to our support team.

Thank you for ordering from NextGenPeps. We aim to make your experience smooth and clear. If you have concerns, email us at support@nextgenpeps.com.