Frequently Asked Questions

Find answers to common questions about our research materials, ordering, shipping, and quality documentation.

What products does NextGenPeps offer?

NextGenPeps supplies research materials for laboratory and scientific research purposes. Catalog names, availability, and product details are managed through our product catalog.

What is the intended use of your products?

All products sold by NextGenPeps are intended strictly for laboratory research use only. They are not approved for human consumption, clinical use, diagnostic use, cosmetic use, or dietary use.

Where is NextGenPeps located?

NextGenPeps operates out of the United States, ensuring compliance with domestic regulations for research chemical distribution.

What payment methods do you accept?

Available payment methods are shown during checkout and may vary by region, order details, and provider availability.

How long does shipping take?

We ship domestically via USPS. Shipping times typically range from 3-7 business days, depending on your location.

Do you offer refunds or returns?

NextGenPeps does not offer refunds or returns on any orders.

Are there any discounts available?

We offer volume pricing on eligible products, and promotions may be available through our homepage and marketing campaigns. Free shipping is available on orders of $150 or more.

How can I be sure of product quality?

Available quality documentation is provided for research review where applicable. Certificates of analysis should not be edited or altered.

Can I order internationally?

Currently, we only ship within the United States.

How do I contact customer support?

You can reach our support team via email or through the contact form on our website. We're here to assist with any questions or concerns.