Contact Us
We're here to help with order support, documentation questions, payment issues, and general inquiries about research-material procurement. We strive to respond to all messages within 24-48 hours during business days.
Get in Touch
- Email Us: For the fastest response, email us at support@nextgenpeps.com. Please include your order number (if applicable) and a detailed description of your query to help us serve you better.
- Live Chat: Visit our website and click the chat icon in the bottom right corner for real-time support during business hours (Monday to Friday, 9 AM - 5 PM PST).
Business Hours
- Monday to Friday: 9 AM - 5 PM Pacific Standard Time (PST)
- Weekends and Holidays: Closed (Emails will be responded to on the next business day)
Frequently Asked Questions
Before reaching out, check our FAQ page for quick answers on shipping, payments, documentation, and more. If your question isn't covered, don't hesitate to contact us!
Thank you for choosing NextGenPeps. We're committed to clear support and look forward to hearing from you.
NextGenPeps materials are supplied for laboratory research use only and are not intended for human consumption or clinical use.
